Privacy Policy
Last updated: May 2025
1. Introduction
Quay Charge Pty Ltd (ABN pending) (“Quay Charge”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, company name
- Business information: site details, fleet size, property type, charging requirements
- Platform usage data: charging session data, energy consumption, billing records
- Technical data: IP address, browser type, device information, cookies
- Communications: enquiries, support requests, and correspondence
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform and services
- Process enquiries and respond to your requests
- Generate billing, reporting, and analytics for your account
- Improve our platform, services, and user experience
- Send administrative communications and service updates
- Send marketing communications (with your consent)
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers: hosting, email, analytics, and payment processing partners who assist in delivering our services
- Business partners: hardware manufacturers and installation partners involved in your deployment (with your consent)
- Legal requirements: when required by law, regulation, or legal process
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, or as required by law. Platform usage data is retained for the duration of your service agreement plus any legally required retention period.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand usage patterns. You can control cookie preferences through your browser settings.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Quay Charge Pty Ltd
Email: hey@quaycharge.com.au
Website: quaycharge.com.au